Panther Mobile, Inc. :: faq display

Answer: By selling phones, wireless service, accessories, International calling plans and anything else in the Panther Mobile “Phone Store”. You can also earn fast start bonuses for personally sponsoring team members

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2. How much do I get paid for each customer I personally sign up?

Answer: Refer to the compensation plan.

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3. How much do I get paid for each team member I personally sign up in the 3x9 matrix?

Answer: It will depend on two things. Your postition and their position. Please refer to the compensation plan.

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4. How much do I get paid for each team member I personally sign up with the Fast Start Bonus?

Answer: It depends on what Panther Mobile package you signed up as and your team member signed up as. Refer to compensation plan for details.

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5. How can we contact our upline?

Answer: Please go into your back office and select "Upline Sponsor" to contact your upline.

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6. If my service is canceled, will I loose my number right away?

Answer: If your service is suspended due to a payment issue, you will need to submitt and support ticket with your contact information so one of our customer service reps can contact you to update your credit card information. Your number will be held for 30 days. After 30 days your number will be revoked.

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7. Do you have customer support 24/7?

Answer: Not at this time. However, we ask that you submitt a support ticket for all questions and issues that need to be addressed. Our staff works on support tickets throughout the day and night.

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8. How can I contact my Network Provider?

Answer: If you do not have a pin number to activate your service do not call your provider. you need to submitt a support ticket to Panther Mobile so we can reactivate your service. Support tickets are addressed 7 days a week.

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9. How Can I Contact Panther Mobile For Support?

Answer: Submit a support ticket with any issues that need to be addressed. Our support staff reviews and responds to support tickets throughout the day and night. Please make sure to include your member ID and phone number. We ask that you do not call Panther Mobile if you have already submitted a support ticket. This will delay the process of having your issue resloved.

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10. Is there a Power Point Presentation that we can use to do personal presentations?

Answer: Yes, it is on the website in the back office for you to download.

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11. Who provides the customer support for my phone service?

Answer: Panther Mobile provides some customer support. However, in some cases you may have to call your Network Provider.

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12. What is a Pro-Builder?

Answer: $199 first month,$39.95 per month thereafter,Includes everything from the Builder Package, You will qualify for the Fast Start Bonus.

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13. After I provision my CDMA service with Page Plus will I ever have to enter *22890 again?

Answer: The only time you may have to provision your phone again is if:
(1) If you change phones.
(2) If you change phone numbers

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14. Do I Need good credit?

Answer: No credit checks required.

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15. Do I Need to sign a contract?

Answer: No contract required.

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16. What is the benefit of having your pre-paid plan?

Answer: We are offering simple, hassle free, no contract, no credit checks, no fees and taxes with unlimited texting and calling with one simple, consistant monthly payment.

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17. What if I loose my phone?

Answer: Please contact us immediately so we can temporarily suspend your service until you receive a new phone.

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18. How Can I Tell How Many Days Are Left In My GSM Plan?

Answer: Enter *777# Send on the phone dialing pad.

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19. How do I activate my GSM phone?

Answer: Immediately following your purchase, you will find an email in your inbox outlining the simple steps needed to getting started. (check spam/trash folders if you do not see it in your inbox). Your SIM card will be mailed from Dallas, TX which could take up to 72 hours. Submit a support ticket stating your have received your sim chip. Be sure to include a phone number where we can reach you. We will walk you though the process. If you are porting your current telephone number, it could take up to an additional 48 hours to be “Pantherized”. While this porting process is taking place, your current phone is still functional and the process is seamless to you.

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20. How Do I Put My Sim Chip Into My Phone?

Answer: Most Sim Cards are located by removing the back cover and under your battery. Simply remove the old sim card, replace it with your new one. You will be up and running once you activate through the cell phone device. If your phone does not work after putting in the sim chip make sure you have installed it properly.

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21. What Type Of Phone Do I Need To Use On The GSM Network?

Answer: In order to use the GSM network you need to have an unlocked GSM phone. For best results all of the phones in the Panther Mobile phone store are unlocked and can be used.

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22. When Does My GSM Service Start?

Answer: Once you receive your sim chip, you simply activate service through the cell phone device instantly. Follow the instructions that come with your chip.

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23. Why would Verizon identify the text message as a Verizon text message even though Panther Mobile is using Verizon towers (backbone) when in fact it comes from Panther Mobile customer?

Answer: Even though Panther Mobile uses the Verizon Network of towers, the Panther Mobile to Verizon does not qualify for the Verizon mobile to mobile unlimited talk and text. It is the same way with Panther Mobile's GSM Tier 1 which uses the AT&T network of towers and the GSM Tier 2 which uses the T-Mobile network of towers.

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24. When I try to log into my genealogy I get a security warning that says "the security certificate offered by this web site was issued to another web site what do I do?

Answer: Check you browser, you should be using internet explorer

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25. Can You Mail My Bill?

Answer: No,we are a paperless and environmentally friendly company.To keep our service affordable, our plans only accept monthly debit or credit card payments. For your billing convenience, we offer free automatic monthly billing. It is set in motion once once your SIM card is activated. Making a payment should never be a concern as long as your debit/credit card information is current. If your payment doesn't go through, most likely your card information is no longer current, or your credit card is invalid. Please contact us immediately to update your account. After your credit card is updated, you will then have to go to www.reactivatenow.com to reactivate your phone monthly

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26. Do the plans that are not $44.95 include taxes and other fees?

Answer: Yes, all of our prices on all of our plans include all taxes and fees

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27. How is the monthly sales tax determined?

Answer: Taxes are billed in most states for cell phone usage from the carriers. These fees are not assessed on our virtual products at this time. If laws change in the future we will comply according.

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28. What if I need a detailed billing breakdown?

Answer: Pre-Paid plans are at their lowest by cutting internal costs like detailed monthly billing.

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29. After I pay for my service and choose to get a new number and have a phone that is acceptable, how long does it take for my service to be activated?

Answer: CDMA – The CDMA phones do not require a SIM card to be mailed to you. Once your request has been submitted, it could take up to 48 hours to be “Pantherized”. If you are porting your current telephone number, it could take up to an additional 48 hours to complete. While this porting process is taking place, your current phone is still functional and the process is seamless to you.
GSM - Your Sim card will be mailed from Dallas, TX which could take up to 72 hours. Follow the simple instructions that come with the Sim card. If you are porting your current telephone number, it could take up to an additional 48 hours to be “Pantherized” . While this porting process is taking place, your current phone is still functional and the process is seamless to you.

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30. After I Receive My Phone or Sim Chip, How Do I Activate My Service?

Answer: submit a support ticket stating your have received your sim chip. Be sure to include a phone number where we can reach you. We will walk you though the process.

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31. How do I activate my CDMA Phone?

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32. How do I activate my GSM phone?

Answer: Immediately following this purchase you will find an email in your inbox outlining the simple steps needed to getting started. (check spam/trash folders if you do not see it in your inbox). Your SIM card will be mailed from Dallas, TX which could take up to 72 hours. Submit a support ticket stating your have received your sim chip. Be sure to include a phone number where we can reach you. We will walk you though the process. If you are porting your current telephone number, it could take up to an additional 48 hours to be “Pantherized”. While this porting process is taking place, your current phone is still functional and the process is seamless to you.

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33. I thought that the sim cards and the activation were the same, are they?

Answer: The Sim card holds the information for your phone. Once you receive it you will have to activate your phone. Immediately following your purchase, you will find an email in your inbox outlining the simple steps needed to getting started. (check spam/trash folders if you do not see it in your inbox). Your SIM card will be mailed from Dallas, TX which could take up to 72 hours. Submit a support ticket stating your have received your sim chip. Be sure to include a phone number where we can reach you. We will walk you though the process. If you are porting your current telephone number, it could take up to an additional 48 hours to be “Pantherized”. While this porting process is taking place, your current phone is still functional and the process is seamless to you.

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34. If my CDMA phone service is off due to non payment and then I re-new with payment, will I need to enter *22890 again?

Answer: No, once your payment is processed and your phone is re-activated for another 30 days you will be able to start using the phone again.

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35. Is there an activation fee?

Answer: Yes, there is a one time activation fee of $25.00

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36. Why didn't the reactivation work on my phone?

Answer: Double check the credit card information you have on file. Make sure it is up to date?

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37. Can a US Cellular Phone work with the CDMA Plan

Answer: Yes

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38. What area does my cell phone work in?

Answer: Our underlying carrier is 3G network. Wherever 3G network covers, we cover. It is best to check the coverage map on the Panther Mobile web page to see which provider has the best coverage in your area

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39. What is the difference between CDMA and GSM networks?

Answer: In cellular service there are two main competing network technologies: Global System for Mobile Communications (GSM) and Code Division Multiple Access (CDMA). Cell phone carriers T-Mobile and AT&T use GSM Sim cards for their networks. Sprint, Virgin Mobile and Verizon Wireless use the CDMA technology standard in the U.S.

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40. What is the Tier 1 network for GSM? Which carriers support this network?

Answer: Tier 1 GSM utilizes the same cellular network of towers as AT&T. Cingular and AT&T phones work without unlocking.

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41. What is the Tier 2 network for GSM? Which carriers support this network

Answer: Tier 2 is on the (GSM) using the same cellular network of towers as T-Mobile. T-Mobile phone do not have to be unlocked if on the T-Mobile network.

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42. What network does my cell phone company use?

Answer: We support Verizon, CDMA phones & AT&T, Cingular unlocked T-mobile phones on the GSM network and PCS on the Sprint network of towers.

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43. Can I port my current phone number?

Answer: Yes, in most cases. You will need to submit a porting form (you can find the form on the Panther Mobile website)

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44. If I purchase a phone and service from Panther Mobile and want to port my number, when should I complete and send the Porting Form?

Answer: Wait until you receive your new phone from Panther Mobile because you need to take the IMEI number from under the battery to put on the porting form. Without this information you cannot complete the form.

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45. If I purchase the CDMA service and port my number how will I know it has been ported

Answer: Continue using your existing phone service until your phone does not work. Turn the phone completely off. A $2.00 Service Activation Credit will have been applied to your phone, at no additional cost to you. In order for your Panther Mobile "Unlimited Talk & Text" or "1200/1200 Talk & Text" prepaid cellular service to be connected to your phone you will need to follow these 4 simple steps: Step 1. "Power cycle" your phone by turning it OFF and then ON. Then you need to enable your service by pressing *22890 and pressing the SEND or Talk button.
Step 2. Wait for the phone to program itself and then press ANY KEY when it tells you to. Then "power cycle" the phone again.
Step 3. Finally make a short test call from your cell phone, to anyone you want. You should hear that there is a $2.00 balance on your phone and that your minutes are low. (That is because your Unlimited or 1200/1200 Talk & Text package has not yet been added to your account)

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46. Is there a charge to change my phone number?

Answer: Yes, $30

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47. What can delay the porting process?

Answer: Incorrect information on the porting form such as the information below:
Your account is not in good standing with your current provider
Name: Must be exactly as it appears on your account.
Address: Must be exactly as it appears on your account.
Phone number being ported: Check to make sure you enter the number correctly
Wrong MEID or ESN or Hex # NOTE: This number must be from the phone, NOT the battery.
Wrong Account Number
Wrong Pass code: You should always contact your existing carrier and ask them what your pass code is. Here is a suggestion: Tell them you are porting your number and you need to be sure you are giving the correct information on the porting form. A landline port can take up to two weeks.
Panther Mobile has no control on how fast your current provider releases your number

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48. Can I Change My Phone Number?

Answer: Yes, you will need to submit a support ticket requesting a change. There is a $30 fee

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49. Do you offer a family plan?

Answer: Since this is an unlimited calling plan, we do not offer a family plan.

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50. How many bytes on the data?

Answer: Tier 2- GSM (T-Mobile) 100megs or Tier 2- GSM (T-Mobile) unlimited Data
CDMA (Verizon) 50megs or CDMA (Verizon) 20megs
PCS (Sprint) unlimited data or PCS (Sprint) BlackBerry unlimited Data

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51. How many night and weekend minutes do I have?

Answer: With an unlimited plan nothing is broken down it does not matter what time of the day you use you phone. If you have the 1200 Talk and 1200 Text it will not matter what time of the day you use your phone but the plan will keep track on how many minutes and texts you use.

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52. What features are included with my service?

Answer: We offer many digital features at no additional cost. Voice mail, caller ID, call waiting, 3 way calling, call blocking and call forwarding.

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53. Where do I choose which package to sign up for?

Answer: Click on the "Cell Service" area on the home page of the Panther Mobile website.

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54. Will a virgan mobile pre-paid from wal-mart be put on panthers plan?

Answer: No. Pre-Paid phones cannot be used on any of the plans offered by Panther Mobile

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55. How do I qualify in the matrix?

Answer: Please review the compensation plan

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56. How much do I get paid for each team member I personally sign up in the 3x9 matrix?

Answer: Depending on where you qualify will determine how you get paid. Please refer to the compensation plan on the Panther Mobile website.

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57. How much money can I earn if I fill up the 3x9 matrix?

Answer: Please review the compensation plan

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58. In the matrix I have noticed that some of the down-line members have a green circle and I am in the middle. Can anyone tell me what this represents.

Answer: If you click on it, it gives you a short description about that person.

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59. Can I use my current phone and just sign up for service?

Answer: Yes, in most cases.

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60. Do I have to be both a customer and a marketer to join Panther Mobile?

Answer: No, you can be one or the other or both.

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61. How do I sign up a customer under my website?

Answer: By going to the Join Now page on your replicated website.

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62. How do I sign up a new team member under my website?

Answer: By going to the sign-up page on your replicated website.

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63. How do I sign up to become a marketer with Panther Mobile?

Answer: Go to the sign up page of the person referring you and choose your package as either a Builder, Pro-Builder

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64. I want to activate a phone for a customer but they don't want to be in the business. What page do I use?

Answer: On the Panther Mobile Website go to affiliate signup and follow the instructions

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65. Do you have to buy an international card?

Answer: It is an international calling plan. They are not actual calling cards. It is an on line plan. Once you sign up, go online and put in your phone number or any other number you will be calling from the plan is associated with the numbers you list. So it could be a cell phone number or home number or someone else phone number

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66. How are you charged for international calling?BR>

Answer: You pay $25 or $50 and then when you call internationally, it deducts the minutes of the country you are calling from your plan

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67. Where do I find the rates for international calling?

Answer: Go to this link it will give you the different prices, http://www.panthertalk.com

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68. Will I be able to make international calls and will there be an additional charge?

Answer: Yes, you can make international calls. You would need to purchase the international calling plan. That is an additional cost.

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69. If I purchase a phone from Panther Mobile, how soon will it be shipped?

Answer: Your phone could be shipped out the same day or certainly the next business day unless otherwise stated in the description field when shopping.

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70. Does my phone need a sim card?

Answer: If you are an existing 3G user, you may use your existing phone as long as the phone is a Sim Chip compatitble phone. If you are with other carriers such as Verizon, Sprit, etc., you may need to purchase a new phone or unlock the one you have as long as it is a Sim chip compatible phone. Regardless, you will need to purchase a sim chip from Panther Mobile.

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71. How Do I Find the ESN on my phone?

Answer: You will find the ESN number printed on the back of your phone under the battery. It is often labeled a an ESN, MEID, HEX or DEC.

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72. If I am currently on a GSM plan (not with Panther Mobile) and I want the unlimited $44.95 plan with Panther Mobile, do I have to order a Sim card through Panther Mobile?

Answer: Yes, you have to order a Sim card from Panther Mobile.

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73. There isn't an IMEI Number On My Phone, What Number Do I Use?

Answer: You can use the HEX number. It can be found under your battery.

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74. What does it mean if I am asked for a PUC number?

Answer: That means, you have not unlocked your phone and until you do, our service will not work. Your current cell phone provider will supply you with your unlock code.

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75. What is a sim card?

Answer: Subscriber Identity Module (SIM) card is what holds your personal information. GSM phones are the only type of phones that require a Sim Card. These are on the AT&T, T-Mobile and Cingular network of towers.

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76. What is an ESN Number?

Answer: An ESN or MEID is a unique number that is used to identify the phone. You will need this number to start your service with Panther Mobile. This number can be found under the battery on your phone.

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77. What is an IMEI number?

Answer: IMEI stands for International Mobile Equiptment Identy. It is a factory-installed unique serial number which identifies your handset, which you will need to activate. This number is located under the battery on your phone.

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78. What phones can I use for Page Plus (CDMA network)?

Answer: Most cell phones (Verizon, AllTel, etc.) that have been on a contract or a Verizon phone that is not unlocked. Prepaid phones cannot be used such as at Wal-Mart, Target, BestBuy etc.

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79. What Type Of Phone Do I Need To Use On The CDMA Network?

Answer: You need to have an unlocked CDMA phone. For best results, a Tri-Mode or a Duel Band phone is recommended. Phones like Verizon go phones work best. Sprint, Boost, Nextel, Virgin Mobile are not able to work on the CDMA network . Visit our online phone store for an affordable solution

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80. How do I activate my CDMA Phone?

Answer: Once you enroll in a plan, you will find an email in your inbox outlining the simple steps needed to get started. (check spam/trash folders if you do not see it in your inbox)

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81. If I choose to get a new phone number, how long does it take for my service to be activated if I have a phone that supports CDMA?

Answer: CDMA – The CDMA phones do not require a Sim Chip to be mailed to you. Once your request has been submitted, it could take up to 48 hours for your service to become active. If you are porting your current telephone number, it could take up to an additional 48 hours to complete. While this porting process is taking place, your current phone is still functional and the process is seamless to you.

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82. Can I Have More Then One Spot In The Matrix?

Answer: No, Our system's security scans for multiple accounts. It is better to place your efforts in just one position.

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83. How Soon Before I Get My Replicated Marketing Site?

Answer: Immediately upon enrolling at any level you will receive an e-mail with your links.

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84. What Kind Of Marketing & Training Support Can I Count On?

Answer: Weekly marketing and training calls. Schedules will be posted in the news area upon signing into the back office.

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85. How Do I Go From My Tier 2 Data Plan Just Down To a Regular talk and Text?

Answer: You will need to submit a support ticket with all chage requests.

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86. What Is The Refund Policy?

Answer: We offer a refund up to 30 days only is your phone is not working.

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